Retail Manager: Baker's Bay Golf & Ocean Club
Baker’s Bay Golf & Ocean Club is limited to Members and their escorted guests. Spread over 600 acres on Great Guana Cay, the 300+ Member families have access to an exclusive collection of amenities found nowhere else in the Caribbean. From barefoot beachside golf to ocean excursions swimming with sharks and stingrays to a world-class wellness program, Baker’s Bay Golf & Ocean Club has been designed with families of all kinds in mind. Amenities include a Tom Fazio-designed 18-hole championship golf course; a Beach Club with a restaurant, Dune bar, pools, world-class spa, and fitness facility; a 200-slip marina and adjacent Marina Village; and a large sports complex including, tennis, pickleball and bocce courts along with a basketball court and baseball diamond.
Baker's Bay is located just 190 miles off the southern coast of Florida. Nestled between the turquoise Sea of Abaco and the Atlantic Ocean, the community features picturesque home sites, luxurious island cottages, and colorful beach bungalows that blend in with the rich cultural heritage of the Abaco Islands.
- Location
- Baker's Bay Golf & Ocean Club
- Posted
- 2024-12-17
- Deadline
- 2024-12-31
- Job Summary
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Goals and Objectives
The primary objective of the Retail Merchandiser is to provide exceptional customer service and communication with members, guests and team members. This position is responsible for sourcing and purchasing quality, high end merchandise across a variety of product categories including golf, athleisure, logo apparel and accessories for men, women and children, gift, home and more for both the retail stores and marketing swag. The Retail Merchandiser also serves as a liaison between the Director of Retail and on-site operation by developing a rapport with customers and monitoring sell through to better understand the retail needs of the property and collaborate on buys.
- Responsibilities
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Purchasing:
- Utilize the open to buy system, Management One, to properly manage inventory and purchasing.
- Execute and oversee purchases including vendor communications, new account setup, logo instructions, purchase orders and order tracking.
- Complete purchases and update all business model components accurately and in a timely manner
- Collaborate with Director of Retail on custom product development and ensure all branding guidelines are adhered to for retail and marketing swag.
- Manage Customs and Importation processes
- Assist with sourcing and purchasing of staff uniforms, event swag and other miscellaneous projects as requested.
- Monitor and manage the receipt flow of PO’s through On-Order maintenance and regular status updates
- Work closely with accounting to develop and maintain proper SOPs for processing invoices, inventory control and AP reconciliation.
- Attend all required trade shows.
- Update and maintain all vendor contact information
Inventory Control:
- Conduct monthly physical inventories for retail and as needed for swag.
- Maintain shrink parameters for retail and swag inventory.
- Monitor the sell through of best sellers and core items. Fill in as needed to maintain proper inventory levels.
- Responsible for receiving retail merchandise in the POS system in adherence to company standards and guidelines pertaining to category and SKU assignment, pricing and descriptions.
- Establish and enforce policies for employee purchases.
- Work with accounting department to reconcile all receipts and outstanding issues.
Selling/Merchandising:
- Ensure the store is always pristinely merchandised with frequent floor rotations and new product placed on the floor in a timely manner according to Buying Plan timelines and any special events or VIPs on property.
- Monitor and drive sales to meet monthly revenue budgets through building member relationships and maintaining knowledge of brands in the store and current fashion trends.
- Incorporate trunk shows, demo days and other promotions to expand the retail offering for members and increase revenues.
- Assist and service members and their guests with all retail purchases, returns and special orders ensuring proper procedures are followed for all transactions including markdowns and employee discounts.
- Ensure company packaging standards are upheld and implement special touches like giftwrapping and thank-you notes.
- Maintain a member database with retail specific information for personal buying such as brand preferences and sizes.
Training/Staff Development:
- Develop and implement retail SOP’s unique to the club operation and logistics using DLC standards as a baseline • Recruit and train retail staff
- Oversee scheduling of retail staff
- Provide continuous product knowledge training
- Develop and implement staff incentives for quality work and meeting sales parameters
Other:
- Assist with any other duties as assigned by Director of Golf/Head Professional
- Assist golf staff with various projects, tournament preparation and daily golf operations
- Qualifications
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- Coaching and mentoring – Be an effective coach and mentor to own team members, understanding the different situational leadership styles – directing, coaching, collaborating, delegating, as well as modeling coaching behavior.
- Collaboration – Regularly works with other departments or projects
- Communication – Communicates detailed information clearly. Carefully prepares/organizes written information for meetings and presentations. Facilitates discussions with others to achieve common objectives and can influence within the scope of role.
- Decision making – Resolves common problems and challenges on a regular basis with high judgement. Looks at problems from many angles.
- Innovation – Thinks creatively and implements solutions for everyday problems, suggests improvements to current approaches; demonstrates curiosity, digging for information below the surface.
- Achieving goals – Determines the best method to achieve goals and maintains flexibility to ensure effective delivery of work. Continuously delivers high quality results and is resilient in the face of obstacles.
- Teamwork – Fosters a collaborative team spirit. Actively helps and supports others. Deals with conflict in a positive manner.
- Strategic thinking – Understands all the key departments and functions and how they work collectively to achieve larger goals. Provides advice, information and direction to others to support the achievement of team and/or department goals. Recommends optimal approaches to address critical issues in the immediate and medium-term.
- Ability to work a flexible schedule, including evenings, weekends, and holidays and an ability to work a shift greater than eight (8) hours in length.
- Ability to meet physical demands of the position including, but not limited to, working outdoors in all weather conditions, standing, walking, and moving for periods of greater than eight (8) hours, and lifting and carrying items sometimes greater than 20kg.
- Compensation
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$60,000-$75,000 USD
- Quarterly Bonus Sales Incentives
- Benefits/Perks
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- Housing Allowance
- Golf Cart
- Bahamas Work Permit
- Trade Show Travel Allowance
- Yearly Personal Travel Allowance
- PGA of Canada Specialization
- Golf Operations
- PGA of Canada Specialization
- Management & Leadership
- Start Date
- 2024-01-31
- Course Website
- https://bakersbayclub.com
- Employment Duration
- Based on Annual Work Permit Renewal
- Contact Information
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Interested candidates are encouraged to submit their resume in confidence to:
Greg Downer, General Manager PGA of Canada
Email: gdowner@bakersbayclub.com