Customer Success Associate: Tagmarshal (Western US)
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Customer Success Associate: Tagmarshal (Western US)

Tagmarshal, the industry leader in golf course optimization, provides courses with full, real-time operational oversight and reporting, giving golf operators the tools to enhance the player experience through pace and flow of play management, improve efficiency through automation and generate additional revenue.

VISION:

Changing the way golf courses are managed with data, IoT and machine-learning-driven optimization tools.

Quality
Value
Innovation
Service excellence
Integrity

Location
Remote (candidates need to be located in Mountain or Pacific Time Zones due to the regional focus of their role.)
Posted
2025-02-25
Deadline
2025-03-14
Job Summary
The Customer Success Associate will be responsible for managing client relationships, driving continuous improvement using the Tagmarshal system, and ensuring clients receive exceptional support throughout their journey. This role involves scheduling and facilitating improvement plans and regular meetings, analyzing data to identify strategies, and supporting clients in achieving their goals. The Associate will assist with onboarding, ensuring smooth transitions from Sales to Operations, and provide training to new and existing clients. Additionally, the role requires managing client reporting, tracking system usage, identifying upsell opportunities, and maintaining an accurate client database. This position also involves attending relevant industry events in the US and Canada as needed.
Responsibilities

CUSTOMER SUCCESS:

  • Client relationship manager role with a heavy focus on helping customers drive improvement using the Tagmarshal system
  • Regional specific focus
  • Schedule and facilitate Continuous Improvement Plan with your client base
  • Review data and identify applicable strategies to promote/implement continuous improvements at course
  • Schedule and facilitate regular Customer Success meetings with your client base
  • Follow up and reach out to existing clients marked for priority reach out
  • Follow up on support-related client communication and hold Support accountable until resolution of queries
  • Provide strategies and guidance to assist and promote achievement of Tagmarshal Awards
  • Monitor changes in client behaviour in relation to system usage
  • Support clients during season change-over and manage queries effectively while liaising with Operations
  • Identify upsell opportunities based on client need or requirements
  • Ensure client database is maintained accurately
  • Attend PGA, partner and other events in the US and Canada as required

ONBOARDING:

  • Manage client relationship from Sales Handover to Operations during Onboarding
  • Manage client communication from start of Onboarding to completion
  • Manage onboarding timelines and liaise with Operations to ensure timelines are met
  • Schedule client onboarding meetings
  • Flag low or no system usage during early system adoption phase with Operations and follow up with the course

TRAINING:

  • Ensure new clients are trained using the Tagmarshal Academy and follow up to completion
  • Run live and/or online system training with new and existing clients as required
  • Provide report on client training progress

REPORTING:

  • Identify the need for and provide clients with seasonal or regular reporting
  • Interpret reports along with Business Intelligence team to provide clients with insight
  • Set up reporting discussions with clients and provide insight into performance and opportunities
Qualifications

REQUIREMENTS:

  • Driven and self-motivated
  • Strong time-management skills
  • Previous experience with CRM system
  • Good problem-solving skills
  • Ability to work independently/remotely
  • Outcomes-driven
  • Analytical Skills
  • Client-centred approach
  • Conflict management skills

RELEVANT EXPERIENCE:

  • Graduate studies or equivalent
  • Experience in Customer Service or Client Relationship Management (preferable)
  • Knowledge of golf (required)
  • Experience working with remote team (advantageous)
Compensation
Annual Salary $50,000USD
Benefits/Perks
  • Available medical benefit of $550USD monthly
  • Federal Holidays off
  • 16 Vacation days per year (accrued)
  • 12 Sick Days per year
Start Date
2025-04-01
Employment Duration

Permanent. 

Monday - Friday: 8 hours a day - hours may vary with Internal Meetings Ability to travel and assist course partners within the United States when required is a key part of this role

Contact Information
Interested candidates are encouraged to submit their application by clicking here