Chief Operating Officer: Cutten Fields

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Location

Cutten Fields

Posted

2024-07-23

Deadline

2024-08-26

Job Summary

In serving as Chief Operating Officer (COO) of the club, the incumbent will manage all aspects of the club including its activities and the relationships between the club and its Board of Directors, members, guests, employees, community, University of Guelph, government and industry. The COO is responsible for coordinating and administering the club’s policies as defined by its Board of Directors, developing operating policies and procedures and directing the work of all department managers. The incumbent will implement and monitor the budget, monitor the quality of the club’s products and services and ensure maximum member and guest satisfaction and secure and protect the club’s assets including facilities and equipment.

Responsibilities

Job Tasks/Duties:
The COO will lead Cutten Fields’ management team in
Governance:

• Implements general policies established by the Board of Directors; directs their administration and execution;
• Works with the Board to develop short- and long-term goals for the Strategic Plan;
• As a partner with the Board in advancing the club’s mission, the COO discusses with the Board issues facing the club and identifies actual or anticipated problems;
• Apprises the Board of trends, changing circumstances and unexpected occurrences that could result in making changes to the strategic plan;
• Provides advice and recommendations to the Board and committees about construction, alterations, maintenance, materials, supplies, equipment and services not provided in approved plans or budgets;
• Consistently assures that the club is operated in accordance with all applicable local, provincial and federal laws;
• Attends meetings of the club’s Executive Committee and Board of Directors;
• Participates in selected community activities to enhance the prestige of the club; broadens the scope of the club’s operation by fulfilling the public obligations of the club as a participating member of the community;
• Negotiates and recommends board approval for contracts;
• Maintains relations with police, fire, liquor control board, health department and other governmental agencies;
• Maintains relations with University of Guelph;
• Maintains relations with local, provincial and national associations that promote the game of golf;

Financial Oversight and Staff Leadership:

• Monitors long- and short-term objectives and financial reports and, in consultation with the Controller, prepares a financial plan for the club;
• Manages club cash flow and establishes controls to safeguard funds;
• Performs competitive analyses on clubs and other businesses providing member alternatives through personal observations and historical reports;
• Directs purchasing, receiving, storage, issuing, preparation and control of all products, supplies and equipment;
• Sets the standard for effective management and demonstrates a concern for the supervision and development of the staff;
• In conjunction with the department supervisors, establishes employee rules and regulations, work schedules, internal controls and a performance appraisal system;
• Serves as liaison between all management staff and the board;

Member Services:

• Coordinates and serves as ex-officio member of appropriate club committees.
• Welcomes new club members; “meets and greets” all club members as practical during their visits to the club. Develops ongoing dialogue and rapport with members through recognition, communication and follow-through.
• Coordinates the marketing and member-relations programs to promote the club’s services and facilities to present and potential members.
• Ensures the highest standards for food, beverage, sports and recreation, entertainment and other club services.
• Reviews and initiates programs to provide members with a variety of popular events.

Operational Oversight:

• Oversees the care and maintenance of all the club’s physical assets and facilities;
• Ensures proper cleanliness and sanitation of all club facilities and environments;
• Oversees risk management programs to ensure that adequate safety measures are in place to protect members, employees and club assets;
• Handles emergencies such as fires, accidents and breaches of security or house rules promptly and in person. Emphasizes prevention through training, inspection and preventive enforcement;
• Secures and protects the club’s assets, including intellectual property and brand;

Qualifications

.

• A post-secondary education in business/hospitality is preferred.
• 5 year private club or hospitality industry experience with management and supervisory experience and progressive professional advancement.
• Management of complex capital projects required.
• Experience working with volunteer committees preferred.
• Experience or understanding of Board and Governance practices is an asset
• Excellent oral and written communication skills
• Demonstrated ability to develop and maintain budget; experience with purchasing and negotiating contracts is an asset.
• Proven relationship development, management and client service delivery experience.

Compensation

Salary Range: $150,000 - $230,000

Benefits/Perks

To be discussed.

Employment Duration

Full-time, permanent

Contact Information

Please submit your resumes via email to Stephanie Hayes at hr@cuttenfields.com