Head Golf Professional - Mickelson National Golf Club

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Location

Mickelson National Golf Club - Rocky View County, AB

Posted

2023-12-19

Deadline

2024-01-15

Job Summary

This exciting opportunity will require a charismatic, engaging PGA of Canada member with exceptional career experience and a proven standard of excellence in leadership. The successful candidate will oversee all aspects of the Golf Operations department reporting to the Executive Professional / Director of Golf and be responsible for managing memorable experiences for our team, our members, guests and stakeholders.

The ideal candidate will be a Class “A” Member of the PGA of Canada, with prior experience as a Head Professional or Associate at a club with a high volume of rounds and that hosts many competitions / members events and tournaments. In addition, the candidate will have a high business acumen, be an excellent retailer, possess strong communication skills, be an expert in golf industry technology, and have experience in leading a large team. This role is at the center of our member experience and requires an emphasis on leadership, financial aptitude, and staff development.

What you get in return at minimum is that you will proudly lead a team of top performers who take pride in delivering an industry leading golf experience. The Head Golf Professional will ensure his or her team members realize their own potential from your guidance. They will know you are committed to creating an environment where your fellow team members are developing in their careers while we are consistently achieving operational excellence. You positively influence the Mickelson National Golf Club culture by demonstrating a personal dedication to growth and continuous improvement for both you and all you interact with.

Responsibilities

Our Team Members Expectations of Ourselves

• Support the Leadership Team and all our employees by demonstrating the clubs Mission, Vision, and Core Values. 
• Collaborate with management and any persons who are to be successfully delivering any new strategic plans or programs that have been developed. 
• Grow strong relationships building trust and confidence in our operation is continually one of our strengths we are known for.
• Support the Executive Professional / Director of Golf with Member Policy, Bylaws, and assist with any agreed to advisory committee objectives. 
• Team up with department leaders and management on golf and social events.
• Be visible and engaging with members and visitors of all ages, including engaging the residents of Harmony and visitors to the property.
• Address concerns with an educated and quick resolute timeline.
• Celebrate accomplishments and special occasions of our members and staff. 

Transformative & Agile Leader

• Coordinate the recruitment, hiring, mentoring, retention, scheduling, and management of the Mickelson National Golf Club Operations team members.
• Demonstrate leadership using the skills of asking questions, active listening and providing ongoing feedback. We like curious attitudes…
• Embody a positive attitude and possess excellent organizational skills, strong communication skills, and be a magnetic personality.

 Continuous Learner & Innovative Thinker

• Collaborate on improving and implement new member / guest experiences.
• Possess strong awareness and curiosity about industry trends and technology to support growth for our golf operations and facilities.
• Efficiently handle multiple duties under pressure with minimal supervision.
• Research and anticipate trends that will continue to differentiate Mickelson National Golf Club from other facilities.

Relationship Builder & Collaborator

• Build strong relationships with our Leadership Team to complete all activities, interests, and requests in a unified manor. We are a People First organization. 
• Grow, develop, and inspire the Mickelson National Golf Club team members as their out front and known leader. 
• Coordinate and oversee golf personnel activities while providing the framework to guide team members in their personal/professional development plans and the positive work culture Mickelson National Golf Club delivers.

Operational Expectations  

• Lead the team that provides excellence in service through effective training and implementation of golf operations standard operating procedures.
• Achieve financial targets at Mickelson National Golf Club relative to all golf related services rendered while providing the highest standard service levels within the allocated budget.
• Implement Mickelson National Golf Club policies, including operating procedures, Human Resources, Health and Safety, and other policies relevant to the golf operations.
• Lead and oversee the day-to-day golf operations at Mickelson National Golf Club, including all pre, on-course and post-round guest experience, while ensuring a world-class guest experience is achieved.
• Manage the golf operations systems efficiently and operate best-in-class practice facilities, golf academy programs, club storage, rental club, and cart fleet management.
• Understand, be operationally literate and manage all software systems associated with running the golf operations, retail, and inventory.

Member Relations

• Build and maintain positive relationships with club members in a friendly and professional manner.
• Address member and guest inquiries, concerns, and special requests promptly and professionally.
• Cultivate an inclusive golfing environment that welcomes members of all backgrounds and abilities.

Member Event & Tournament Coordination

• Organize, promote, and manage club tournaments and events, employing technology to streamline tournament logistics and ensure a seamless member experience.
• Ensure efficient and equitable competition by using technology to handle handicapping and rules enforcement. – Experience with Lightspeed & Golf Genius is preferred
• Attract suitable outside corporate events that will maximize revenue while inconveniencing member play as little as possible.

Golf Shop Management

• Maintain the golf shop's appearance and functionality, utilizing technology for efficient inventory control and purchasing, ensuring members have access to the latest golf equipment and apparel.
• Develop and implement a successful retail business plan/model that aligns with market trends and member preferences.
• Embrace technology where it enhances member shopping experiences.
• Assist in preparing annual budgets.
• Managing the golf department's budget with the ability to forecast and adjust operations accordingly to meet budget expectations.

Financial Acumen

• Benchmark rounds, revenues, profits, and payroll expense to approved and budgeted targets.
• Institute the discipline of Tools to Beat Budget or similar as set by the management team.

 

Qualifications

• PGA of Canada Class A Membership or equivalent certification preferred.
• Extensive experience in golf shop management, with a demonstrated proficiency in golf-related technology.

• Demonstrated experience and competency in Golf Operations, Event Management and Retail Management.
• Excellent customer service and interpersonal skills, with a focus on tech-enhanced member engagement.
• Leadership and team management experience.
• Exceptional organizational and communication skills.
• Ability to work flexible hours, including weekends and holidays.

Compensation

The compensation package will include a minimum base salary of $80,000.00 and the successful candidate will have the option to participate in our benefits program.

Benefits/Perks

• PGA of Canada dues
• Education and meal allowance
• Equipment package
• Apparel package

PGA of Canada Specialization

Golf Operations

Start Date

2024-03-01

Course Website

https://www.mickelsonnational.com/

Social Media Page(s)

Instagram    @mickelsonnationalgolf

 LinkedIn      https://www.linkedin.com/company/40812199/admin/feed/posts/

 

Employment Duration

Year-round

Contact Information

IMPORTANT: interested candidates should submit a resume along with a detailed cover letter which addresses the position qualifications and describes your alignment /experience with the prescribed position by Monday, January 15th at 5:00pm.

Documents are required to be submitted in Word or PDF format respectively to: info@mickelsonnational.com

We thank all applicants for their interest but will only contact those selected for an interview.

Mickelson National Golf Club is an equal opportunity employer committed to diversity and inclusion. We encourage all qualified candidates to apply.