Cabot Links Head Golf Professional

Cabot Cape Breton
Located on over a mile of sandy beach along the coast of Cape Breton, Nova Scotia—and nestled between the Atlantic Ocean and the picturesque town of Inverness—Cabot Cape Breton is Canada’s first and only authentic links golf resort. Featuring 46 holes of exhilarating golf, including two acclaimed World Top 100 courses, 72 rooms of award-winning accommodation, 47 luxury Golf Villas and Homes, with another 12 under construction, and exquisite dining in three on-site restaurants, Cabot Cape Breton is intended to excite and inspire at every turn.

Cabot Links Head Golf Professional :
We are seeking a PGA Head Professional to lead the golf operation team at Cabot Links. This Head Professional will work closely with our Director of Golf and our Cabot Cliffs Head Professional, while leading the Cabot Links Golf Operations and Links Golf Administrative functions. The successful candidate will also work closely with Cabot’s Caddie Yard (300 caddies) and Retail Team.
Cabot continues to grow not only with unique and special destinations around the world, but Cabot Cape Breton as a resort itself. Being the home of Cabot we are looking for the best in class PGA Professionals who are willing to grow and share their talents with our operation.

Location

Cabot Links

Posted

2023-11-26

Deadline

2024-01-02

Job Summary

Position Overview:

As Cabot Links Head Golf Professional, you will be instrumental in building on the Cabot legacy of world-leading golf as a critical member of our Cabot team. You will lead a team of top performers who take pride in delivering an exhilarating golf experience for our guests. In addition, you inspire excellence from all members of the golf operations, retail, and caddie teams. Energized by seeing your team members realize their potential, you are committed to creating an environment where your people develop in their careers while consistently achieving operational excellence. You positively influence the Cabot Cape Breton culture by modelling a personal dedication to growth and continuous improvement.

Responsibilities

Transformative & Agile Leader

Inspire our world-class team, including Cabot Links Golf Operations, and caddies to perform to the highest standard.
Coordinate the recruitment, hiring, retention, scheduling and fiscal management of the Cabot Links Golf Operations team members.
Coordinate with the Caddie Master, Golf Services Supervisors, and caddie yard to ensure excellence in caddie services to Cabot guests is provided, including but not limited to; communicating to Caddies any changes/cancellations to tee times.
Support the Retail Manager and Golf Shop Supervisor by answering guest inquiries, selling retail product, utilizing the POS system to complete the transaction, as required.
Collaborate with the entire resort team to ensure effective communication is in place.
Demonstrate leadership excellence using the skills of asking questions, active listening and providing ongoing feedback.
Embody a positive attitude and excellent organizational, communication, and interpersonal skills.

Continuous Learner & Innovative Thinker

Collaborate on improving and new guest experience ideas
Manage the Pace of Play and resolve any situations that may adversely affect the guest experience or Pace expectations.
Possess strong awareness and curiosity about industry trends and technology to support growth and Golf operations.
Analyze and solve problems,
Efficiently handle multiple duties under pressure with minimal supervision.
Research and anticipate trends that will continue to differentiate Cabot.

Relationship Builder

Build strong relationships with our Leadership Team, General Manager, Director of Golf, fellow Golf Professionals, Director of Agronomy and Superintendents, to complete all activities, interests, and requests.
Grow, develop and inspire the Cabot team members as their leader
Coordinate and oversee golf personnel activities while providing the framework to guide team members in their personal/professional development plans and the positive work culture Cabot delivers.
Assist guests with special on-course inquiries/concerns/complaints promptly.
Assist guests with information on resort amenities, community and surrounding areas, and directions.
Focus attention on guest needs, always remaining calm and courteous.

Operational Excellence

Lead the team that provides excellence in service through effective training and implementation of golf operations standard operating procedures.
Achieve financial targets at Cabot Links relative to all golf related services rendered while providing the highest standard service levels within the allocated budget.
Work closely with the Director of Golf and Cabot Cliffs Head Golf Professional to develop and implement organizational efficiencies for the Golf ops teams.
Implement Cabot policies, including operating procedures, Human Resources, Health and Safety, and other policies relevant to the Golf operations.
Lead and oversee the day-to-day golf operations at Cabot Links, including all pre, on-course and post-round guest experience, while ensuring a world-class guest experience is achieved.
Manage the golf operations systems efficiently and operate best-in-class practice facilities, golf academy programs, club storage, rental club and cart fleet management.
Understand, be operationally literate and manage all software systems associated with running the golf operations, retail and procurement.
Work flexible hours as required, including early mornings, nights/weekends.

Qualifications

Minimum of two years with a Class “A” Golf Professional status within the PGA of Canada.
Demonstrated experience and competency in Golf Operations and Retail Management.
Demonstrated experience and competency in Teaching and Instruction.

Compensation