Assistant Supervisor/Golf Pro
The City of Kitchener proudly owns and operates two golf courses – Doon Valley and Rockway. Joining Team Kitchener means delivering an exceptional customer experience both on and off the course. The Assistant Supervisor/Golf Pro is responsible for all aspects related to the daily golf experience and overseeing all pro shop services and operations.
This position is temporary full-time seasonal from March to December 2022
- Location
- Rockway Golf Course - Kitchener, Ontario
- Posted
- 2022-02-08
- Deadline
- 2022-02-11
- Job Summary
- The City of Kitchener proudly owns and operates two golf courses – Doon Valley and Rockway. Joining Team Kitchener means delivering an exceptional customer experience both on and off the course. The Assistant Supervisor/Golf Pro is responsible for all aspects related to the daily golf experience and overseeing all pro shop services and operations
- Responsibilities
-
- Oversee all pro shop services and pro shop operations.
- Recruit, train, coach and supervise the Pro Shop and cart staff, greeters, marshals, and starters.
- Oversee and approve all weekly golf staff time sheets /payroll, purchase orders, and invoices.
- Review and manage tee sheet and times blocked for leagues and groups.
- Oversee the reservation system and monitor play.
- Assists with monitoring and updating the e-handicap system for members.
- Enforces golf course rules and regulations.
- Oversee the rental and daily care program of golf carts.
- Develop and manage an innovative league and group program that services all customer segments.
- Attends meetings with representatives of user groups, leagues, and committees.
- Communicates Kitchener Golf objectives and provides appropriate information.
- Adept and tactfully enforces the rules and regulations of the course and resolves difficult customer situations in an effective and diplomatic matter.
- Answers golfer's questions and directs golfers to appropriate service areas.
- Assist in the preparation of budgets, including forecasting and review of all pro shop revenues and expenses on a daily, weekly, monthly, and annual basis.
- Generates various financial reports and prepares monthly and year end reports.
- Maintain and oversee golf merchandise that is consistent with golfer demographics and needs.
- Supervise physical inventories and the display of merchandise.
- Assist in the development of necessary systems to safeguard inventories.
- Updates golf software system weekly for promotions and new offerings, fees and changes, new products, vendors, and club accounts.
- Assist in content for newsletters, informational and promotional materials.
- Troubleshoots golf system software (Tee-on) and credit card machine issues and arranges for servicing.
- Respond and assist with on-site emergencies (incidents and accidents); and ensuring the proper reporting, documentation and follow-up is provided. Performs other related duties, as required.
- Qualifications
-
- Grade 12 diploma plus up to 1 year of additional job-related post-secondary education.
- 4-7 years of related experience including an on-the-job period of adjustment.
- PGA of Canada Class “A” Professional and member in good standing preferred.
- Experience with point-of-sale system and Tee-on Software is an asset.
- Proficient in Microsoft Word, Excel, and Teams.
- Ability to deliver outstanding customer service.
- Strong people leader with an ability to build and motivate a team.
- Strong organizational skills with experience managing events, leagues, and retail.
- Ability to take initiative and solve problems effectively.
- Ability to learn and develop new skills.
- In accordance with the City of Kitchener’s Mandatory Verification of COVID-19 Vaccination Policy, new City of Kitchener employees (or employees rehired after a break in service of more than 3 months) are required to be fully vaccinated as a condition of hire, subject to accommodations required in accordance with the Ontario Human Rights Code.
- Compensation
-
- $31.62 – $39.52 /hr
- Benefits/Perks
-
- See application for more information
- Start Date
- 2022-02-08
- Course Website
- <a href="http://www.kitchenergolf.ca"><strong>www.kitchenergolf.ca</strong></a>
- Employment Duration
- This position is temporary full-time seasonal from March to December 2022
- Contact Information
-
Accommodation
We are an equal opportunity employer, and we are committed to creating an accessible and inclusive organization as well as providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request.