General Manager: Osoyoos Golf Club

Osoyoos Golf club is a 36-hole public club that offers membership opportunities. It brings together ideal desert climate and picturesque golf with two full-length courses, boasting the longest season in the Okanagan. The Park Meadows course is a pleasurable “resort-style” course that is walker friendly amidst a park-like setting, while the Desert Gold course brings a new and unique links-style desert golf experience. Establish in 1973, the first 18 holes were designed by Jack Reimer and last 18 holes by Boyd Barr, completed in 2001. A magnificent new 13,000 sq. ft. Mediterranean-style clubhouse opened in 2001 and offers excellent cuisine and services for members, public players and the community. The dining rooms and extensive patio decks overlooking the greens, fairways and Osoyoos Lake are a big attraction.

In addition to daily dining, this facility is busy hosting golf, private, and public events throughout the year. The Club has a large retail space, a full driving range and practice facility, golf instruction programs for all ages and golf repair service. There are 400+ active members that enjoy the facilities 8 month of the year. Sixty percent of our green-fee play comes from guests, vacation and resort players.

Location

Osoyoos Golf Club

Posted

2024-08-12

Deadline

2024-08-27

Job Summary

Reporting to the Board of Directors,the General Manager plays a pivotal role in shaping the member experience and overseeing all club operations. As a highly visible and interactive leader you will be responsible for all activities including communication with members, guests, employers, community, municipal government and the golf industry. Working collaboratively with the Board you will develop and implement policies and procedures that support the long-term success of the club. You will lead the employee group promoting a positive, engaging and superior service culture. A solid understanding of human resource management is required as well as the club finances, including financial statements, cost control, cash flow, capital spending and insurance are required.

Position summary
Full-time year-round employment
Oversees and manages the entire organization
Reports to the Board of Directors
Evening and weekend work during peak season and special events
Work hours ebb and flow with the demands of the position
Day-to-day presence across the facility

Responsibilities

Member and Guest Experience

Build a strong relationship with the membership promoting a caring and open communication flow
Actively seek to widen the membership and playing public through innovative marketing, recruitment and retention strategies
Build memorable guest experience from the time they arrive until they leave the premises
Respond to member and guest concerns in a timely professional manner
Visible presence at member events and day-to-day operations Strategic Planning
Work with the Board to develop the Strategic Plan for the organization. '
Interpret and communicate the plan to the staff and related goal-setting and actions necessary.
Operationalize the Strategic Plan and update the Board regularly on progress.

Team Building and Leadership

Build a strong team addressing peak season demands and slower off-season periods
Recruit, train and develop Club staff
Work closely with the department managers to coordinate and ensure the optimum product and services for members and guests, consistent with the direction given by the board.
Drive new ideas and initiatives that enhance the playing experience and club operations
Set clear goals, motivate the team, and measure progress ensuring achievement of clearly communicated objectives Human Resources Management
Ensure appropriate administration of Human Resource policies and practices at all levels of the organization
Provide department managers with regular performance reviews and that detailed records are kept.
Ensure all employees receive performance reviews from their direct supervisors.
Ensure hiring, termination, contracts and policies meet the statutory and regulatory requirements of employment standards, human rights and other applicable legislation.
Work with department heads to schedule, supervise and direct the work of all club employees.

Finance

Lead the preparation of the Club’s annual budget and monthly forecasts and monitor actual performance against these, make recommendations based on adequate research and data analysis and take corrective action as necessary.
Embrace and enforce the directives and policies as set by the Board of Directors and Committees and participate in all Management and Committee Meetings.
Oversee all capital and project expenditures; monitor all assets and working capital and ensure regular inventories are conducted.
Ensure the reconciliation and control of all the club’s income streams, e.g. Pro Shop, Food and Beverage, Special Events, member billing and accounts.

Communication

Communicate with club members on all appropriate matters; website, in person, e-mail, social media, newsletters, etc.
Participate in Club Member Events
Promote the club and build relationships through marketing tools, databases, industry relationships and other available means.
Execute marketing strategies including social marketing to reach target goals: membership, public play, golf lessons, dining, tournaments, leagues, merchandise, demo days, events, etc.

Administration

Oversee the care and maintenance of all the club’s physical assets and facilities
Oversee the safety and quality control standards across the Facility
Provide advice and recommendations to the Board about construction, alterations, maintenance, materials, supplies, equipment and services not provided in approved plans and/or budgets
Ensure the club has the appropriate technology necessary for current and effective golf- business practice and all staff are well trained.

Qualifications

Business Degree or other related education required
Certified PGA of Canada Class “A” Golf Professional in good standing required
8+ years of Professional experience in a similar role or progressive experience in a senior management position
Exceptional customer service background, including the skills and personality to create a professional and welcoming atmosphere that provides exceptional service for club member and their guests and/or public
Ability to create and maintain an excellent work environment based upon teamwork and mutual respect
Experience in Strategic and Long-term Planning
Strong background in financial management and ability to work effectively with a Board of Directors.
Effective marketing and communications experience.
Experience leading committees, groups and team projects towards a successful outcome.
Strong knowledge, experience and skill-set in Human Resource Management: hiring, training, supervising, performance evaluation management, contract development, labor law, etc.
Good working knowledge and skill in computer technology that enhances golf business practice such as: GG golf Management Platform, Golf Genius Tournament Management, and proficiency in the use of Microsoft Office Programs is an asset.

Compensation

Salary - $100,000 - $120,000

Benefits/Perks

Pension Contribution
Health & Dental Benefits
Vacation pay
Meal plan
Vehicle use compensation

PGA of Canada Specialization

Management & Leadership

Start Date

2024-10-15

Course Website

https://www.golfosoyoos.com/

Employment Duration

Full-time, Year Round Employment.

Contact Information

Resumes will be accepted in the strictest of confidence. Those applicants who meet the short list will be acknowledged. Qualified and interested candidates send their resume and covering letter to the Osoyoos Golf Course, Board President alan.bajkov@gmail.com