General Manager: Barrie Country Club

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Location

Barrie Country Club, Barrie ON

Posted

2024-08-05

Deadline

2024-08-31

Job Summary

Job Title: General Manager

Reports to: Board of Directors

Works with: COO/CFO

Direct Reports: Clubhouse Manager, Head Professional, Golf Superintendent

Compensation: See below.

Responsibilities

Golf Related Responsibilities: The existing duties associated with the Golf areas of the position are noted below and it is acknowledged that some of these duties will be assigned to existing staff within the Pro Shop, including the Head Golf Professional, as deemed appropriate but overseen and closely managed by the General Manager.

Golf Course Management:

• Tee time booking.
• Assist and notify members of starting rotation.
• Supervise play in accordance with Club rules.
• Monitor the pace of play and assist members as required.
• Ensure carts are clean, organized, and available.
• Accurate and timely billing of cart fees and other.
• Manage Golf Services
• Directs staff.
• Ensures staff training.

Retail sales in the Pro Shop:

• Stay up to date in product knowledge and inventory levels.
• Generate sales.
• Ensure of the proper appearance and cleanliness of Pro Shop.
• Promote and plan markdowns and retail events.
• Event Coordination and Support
• Provide guidance and assist the Tournament Coordinator, as required.
• Assign tasks at tournaments and for league play.
• Club fitting
• Assist members with club fitting if required.
• Ensure up to date knowledge of club component variables.

Member Instruction:

• Provide effective instruction to individuals and groups through lessons, clinics and camp programs if required.
• Have a complete understanding of the golf handicap system and associated instructions to members.
• Supports the Junior Golf Program including clinics, camps and competitions. \
• Ensure up to date knowledge of club component variables.

Practice facility:

• Ensure safe practices are followed.
• Ensure facility is well stocked and organized.
• Ensure an adequate ball supply is maintained.
• Administer payments.
• Appropriate application of all Club policies and adhere to the standards as outlined in the PGA of Canada Code of Ethics.

Non-Golf Specific Responsibilities include, but are not limited to:

The following responsibilities will be those of the General Manager working in conjunction with the Chief Operating Officer (“COO”) or other approved designee of the Board (or in absence of such designee as the case may be) as may be deemed appropriate from time to time:

• Responsible for overall membership services and management and oversight of all Club departmental areas of operations and the department managers to ensure an outstanding experience for all BCC members and guests.
• Work with all department managers to ensure effective and timely training, orientation and operational management of employees across the Club.
• Fosters relationships with all members and welcomes all new guests.
• Responsible for all financial management aspects of the Club’s business including but not inclusive of; club bank accounts, accounts payable / receivables, audit controls and account reconciliations.
• Protects the assets of the Club.
• Establish and maintain a “best practices” approach in controlling expenses while maintaining member satisfaction.
• Provide financial oversight for all capital purchases.
• Implement productivity and cost savings opportunities that do not detract from member / guest quality and service standards.
• Ensures the Club is not placed in a position of liability by non-compliance with regulatory requirements and acts of negligence or poor management decisions.
• Make recommendations as needed to adjustment of budgets, changes in cash flow needs and other financial matters are to be communicated on a timely basis to the Board of directors, with appropriate suggestions for remedial action.
• Assist Committees in their capital budget prioritization deliberation, and coordinate this process through the Board of Governor’s approval process.
• Provide an annual report to the Board of Directors, and include results of staff performance appraisals and salary / bonus recommendations.
• Improves and maintains the club’s web site to ensure the site attracts outside Club interaction and provides member service information in an easy to use experience.
• Fully utilize and improve the use of the Club’s available technology, including but not inclusive of the Jonas System.
• Oversees the development and successful implementation of all marketing and member relations programs.
• Attends regular meetings of the Club’s committees, and provides advice and recommendations where appropriate. Serves as an ex-officio member of the club committees and the Board of directors.
• Support and monitor the processes to attract new members and revenue creating events. These activities are developed in collaboration with both Club management staff and supporting committees.
• Manage the following positions and help with all related supporting staff; Food and Beverage/Clubhouse manager, Golf Course Superintendent.
• Ensure all department managers hire, train and manage their staff.
• Develop, maintain and disseminate a fundamental management philosophy that recognizes our staff is a key part of our sustainable competitive advantage and overall outstanding membership services.
• Manage and clearly define direct reports goals and objectives. Providing consistent feedback towards continuous improvements.
• Develop and monitor basic Human Resource policies consistent with the Board of Directors desire to treat employees fairly at all times, and compliant with laws and regulations.
• Maintains all approved Club by-laws, policies and procedures including but not limited to; general, operational, membership and personnel policies. 
• Recommends changes to such bylaws, policies and procedures when necessary.
• Manages policies and procedures related to Club employees.
• Help directly lead our clubhouse operations ensuring the highest quality and standards of food, beverage, catering and related services.
• Provide quality communications with the Club’s President, Board of Directors, employees, and members.
• Ensure all matters raised and discussed at monthly Board of Directors meetings follow an approved process for introducing, analyzing, vetting, and recommending courses of action to the Board of Directors to promote efficiency in Board meetings and so that adequate information is provided in advance for Board members to make clear decisions and votes in each monthly meeting.
• Act as a “Club Leader” at all times, which is required from all Club managers and salaried employees. A Club Leader is a person who displays a positive attitude at all times, actively and positively contributes to team work and goals, provides a motivational working environment to staff members, keeps other team members in harmony, focuses on the tasks at hand and does not participate in Club politics (internally as well as with all members, suppliers, and property guests), always respects other team members, and always acts in the best interests of the Club.
• Address other such duties as may be requested and required for the orderly and efficient operation of the Club. Physical.
• Mental & Visual Demands:
  • Irregular hours
  • Be able to bend, swing, stoop, reach or lift up to 25 pounds
  • Be confident and comfortable managing people up or down the organization chart Working Environment.
  • Working outdoors which results in being exposed to various weather conditions such as heat, rain, wind
  • Prolonged exposure to sun

Qualifications

• The ideal candidate will possess a strong private club golf operations background having previously been or acted as Director of Golf or Head Golf Professional at a private club.
• Ideally 3-5 years or more experience as a General Manager at a private club.
• Strong inter-personal and communication skills working with members at large, Board or committee members, employees, and senior management to continue a harmonious and efficient working environment
• Proficient with working with member committees and organizing and presenting materials with required background information for committee or Board approval
• Strong computer skills in Microsoft products as well as knowledge of Jonas Club Management software
• Strong working knowledge and understanding of Club financials, reporting to finance and the Board, directing department executives and in overall budgeting processes.

Compensation

Salary Range: $110,000 to $200,000

Benefits/Perks

Including benefits based on experience

Course Website

http://www.barriecountryclub.com

Employment Duration

Permanent, Full-Time.

Contact Information

Please submit resume to both rcrook@barriecountryclub.com and bpresident@barriecountryclub.com.