Education & PAT Schedule
- Name
- Leadership Development in Golf Hospitality
- Type
- PGA Training Academy
- Start Date
- March 17, 2025
- End Date
- May 26, 2025
- Registration Deadline
- March 31, 2025
- # Registered
- 61 / 65
Credit Value: 3
Cost: $450
Delivery Method: Blended learning
Course Duration: 8 weeks
Course Overview
Leadership Development in Golf Hospitality will help you elevate your game in the area of customer service and hospitality in the golf industry. During the course, you will develop an appreciation for golf hospitality and how important it is, not only for the satisfaction of your members and guests, but also for the success of your business and for you in your career as a golf professional. You will learn what it means to work in the hospitality industry and start to develop skills that will help you succeed. You will explore the concept of “unreasonable hospitality”, a term coined by Will Guidara, famed restaurateur and hospitality leader, and start to think about how you can be unreasonable in your pursuit of creating memorable experiences for the members and guests at your facility.
Throughout the 4 modules, you will engage with peers, complete discussions, and apply what you've learned to real-world scenarios and a course project. By the end of the course, you will have honed your ability to deliver exceptional hospitality, improving both your business success and personal growth as a golf professional.
- Apply a hospitality lens to your work as a golf professional to improve business and personal success
- Develop your hospitality skills and refine your hospitality mindset
- Apply strategies for building relationships with members and guests
- Deliver unreasonable hospitality to your members and guests
The evaluation for this course is structured around the completion of key activities: Learn Its, Discuss Its, and Apply Its. These activities are designed to assess your understanding, participation, and application of course material. Each activity is evaluated using a detailed rubric, which measures your performance in specific areas such as comprehension, engagement, and practical application.
Learn its!: Structured learning modules in which you will explore and engage with content that is related to the module’s topic.
Discuss its!: Discussions and sharing of ideas with your fellow learners.
Apply its!: Activities where you are challenged to apply what you’ve learned in the module to a real world scenario.
All the activities are mandatory and must be completed to the defined standards within the specified timelines for you to receive credit for this course.
Registration is only available to PGA of Canada members.
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